In June 2021, the Department of Telecom issued a new set of regulations around OSP compliance. These regulations radically simplified the OSP norms – which reduced the overhead associated with OSP compliance. This has been good news for call centers, and other such companies that rely on voice-based support as a business.
Please note, OSP regulation has been simplified, not discarded. All call centers are still expected to adhere to OSP compliance and there are consequences for being non-compliant. The voice network of the OSP needs to adhere to rules around:
🔖 Toll Bypass
🔖 Maintenance of records and logs
🔖 Security conditions
🔖 Connectivity requirements between POPs and OSP Centers
🔖 Remote working agents
